Guarantee

Our expectation of excellence goes both ways. So, if you don’t feel we’re doing great work towards your goals, get in touch within 72 hours of your last session. It won’t be charged, or will be refunded in full, as appropriate.

Paying Invoices

• • We ask that you pre-pay your first session.
  • Once you book your first paid session, you will receive an invoice – please pay the invoice at least 24 hours prior to the session itself.  All following invoices will be billed after your student’s sessions.
  • Please set up instant auto-pay, or pay by hand within seven days of receipt. (Rarely, you will accidentally overpay, e.g. because an invoice lists a session that is later cancelled. Not to worry: your payment will be applied to a future session, or refunded to you. Log in at wescarroll.com/clients at any time to see a full accounting of all your charges and payments. Please email [email protected] at any time if you have questions or concerns.)
  • Looking for past invoices? Please log into your portal. You’ll find all your invoices within the client portal.

Cancellations

• • If you find you must cancel an appointment, no problem: just make the change by logging in, clicking the appointment within the calendar, and clicking Cancel.
  • Cancellations made on less than 24 hours’ notice incur the full session fee.
  • Cancellations made on 24 to 72 hours’ notice incur half the session fee.
  • In case of sudden illness, give us at least three hours’ notice, and we’ll exempt you.

Please note that as specialists, we have a high hourly rate. If our fees pose a challenge to your family and you’d like to learn more about our scholarship program, look for the Payments and Policies section here. 

• Before this first paid session, we’d like you to order some books and do some homework. For the specifics, select our starting point from this list:
• Math competition prep: AMC 8, AMC 10, AMC 12, or AIME
• College admissions test prep: ACT or SAT
• Graduate admissions test prep: GRE or GMAT
• Academic support (i.e. help with a class)
• Please pay the invoice for your first session at least 24 hours prior to the session itself. You will receive an email from Uma ([email protected]) with the first invoice. Click here to learn more about how to make payments and view invoices.
• Look out for a followup email or text from your tutor after the first session for next steps.
• Please download the TurboScan app (TurboScan by piksoft: iOS download / Android download) on your phone for scanning and sending homework.
  • We have found that by far this is the best scanning app – it helps sessions run more smoothly when your tutor can clearly see your work. Please do NOT send links (e.g. to a Google Drive file) – please only attach documents.
  • You can find step-by-step instructions for using TurboScan in this video.
  • Note that the app costs $9.99. There is a free version that will allow you to scan 3 multi-page documents to start