It’s great to see you again.
Please claim times aggressively; you can always cancel later if we exceed expectations.
Am I in the right place?
Yes, if you’ve already had a free 25-minute video chat (initial consultation) with Wes, and you’re preparing for your first paid session.
How do I schedule that first paid session?
Usually it gets scheduled in your initial chat with Wes. If that didn’t happen, please log in below and claim an 85-minute “Student Session,” or call or email Wes to schedule. Whichever is easiest for you.
What should I do once it’s scheduled?
Parents and students, the following preparation will save you time and money from the beginning of our work together: please visit wescarroll.com/welcome to get a few things set up to “run on rails.”
Parents, one or both of you should please attend the last 15 minutes of the first session if possible. Please block that in your calendar now.
Location
Please check your email for the Zoom link. (In most cases, you’ll be meeting with Wes in his Zoom room.)
Our promises to each other
You will prepare carefully for each of our meetings, including this first one. (We notice how well students follow these initial instructions.)
Through our work together, you will reach your goals and get important lifelong skills along the way.
Fees and guarantee
The 85-minute Intake session is to be paid in advance. This invoice is payable via your choice of credit card or bank transfer. Please expect that invoice in your inbox.
It’s important to all of us that all students and families feel good about our work together. So, during or following any session in which you don’t feel we’re doing great work towards your goals (including the very first), please let us know within three days of that appointment and we will issue a refund straight away.
Homework for the first session
Before this first paid session, we’d like you to order some books and do some homework. For the specifics, select our starting point from this list:
Here’s where help starts.
Log in here to book and change appointments.
Need a login?
If you’ve talked with Wes, but you don’t have a login, please search your inbox for “Do this next” from [email protected].
(Call or email Wes directly if you don’t see it.)
Get a little extra support.
The Memory Master program
The graduates of our Memory Master program can memorize anything they need to quickly, easily, and permanently. They also know what to memorize in order to achieve their best performance.
"What's my homework?"
This free online mini-course will take only ten minutes.
Take control of your homework, and improve your grades forever.
Frequently asked questions
Scheduling
Schedule your sessions by logging in above, and selecting your preferred date(s) and time(s) on the Calendar view from among the purple “Open” session slots.
After scheduling any session, you’ll get a confirmation email with location details and instructions.
To make, change, or cancel any appointments, just come back to this page, and log in (above).
Can’t find a time that works? Just call or email, and we’ll do everything we can.
Cancellations
If you find you must cancel an appointment, no problem: just make the change by logging in above, clicking the appointment within the calendar, and clicking Cancel.
- Cancellations made on less than 24 hours’ notice incur the full session fee.
- Cancellations made on 24 to 72 hours’ notice incur half the session fee.
(In case of sudden illness, give us at least three hours’ notice, and we’ll exempt you.)
Scanning work for video sessions
Buy our recommended scanning tool TurboScan by piksoft (Download for iOS or Android). Then watch this tutorial to set it up.
Before each session, email your scanned homework to your tutor as one or two color multi-page PDFs.
Homework
Your tutor will assign you homework near the end of your session. If you need a reminder, find a link to the recording of your session in your email inbox.
Guarantee
Our expectation of excellence goes both ways. So, if you don’t feel we’re doing great work towards your goals, get in touch within 72 hours of your last session. It won’t be charged, or will be refunded in full, as appropriate.
Cancellations
If you find you must cancel an appointment, no problem: just make the change by logging in above, clicking the appointment within the calendar, and clicking Cancel.
- Cancellations made on less than 24 hours’ notice incur the full session fee.
- Cancellations made on 24 to 72 hours’ notice incur half the session fee.
(In case of sudden illness, give us at least three hours’ notice, and we’ll exempt you.)
Paying invoices
Please check your inbox for invoices, and click to pay by credit card. Turn on auto-pay to make it even easier.
Looking for past invoices? Please log in above. You’ll find all your invoices within the client portal.
Fees
Our intake session
After one or two short consultation calls together, our next step is usually an 85-minute Intake first session, run by Wes. As of Summer 2024, the standard intake fee is $900.
Please expect an emailed invoice for the full amount. Please pay this invoice online (via credit card) at least 24 hours before the meeting. We will discuss ongoing work, including cost, during our first meeting.
Need-based partial scholarships are often available. Please inquire.
Standard (ongoing) sessions
Moving forward, we will invoice you by email approximately weekly. Our current hourly rates are:
- Wes $600/hr ($900 per 85-minute session)
- Others $250 to $350/hr ($375 to $525 per 85-minute session)
Off-hours sessions
If you ever need a session at a time not listed on the schedule as available, please contact your tutor. If we can rearrange our schedule to accommodate you, we will. Such sessions incur an additional fee; we typically bill at time-and-a-half for such sessions.
Did we exceed your expectations?
Great! Please let us know, and please consider writing a review.